Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM card built into your phone. It lets you activate a mobile data plan without inserting a physical SIM card. Most phones released after 2019 support eSIM technology.

Most modern smartphones support eSIM, including iPhone XS and later, Google Pixel 3 and later, Samsung Galaxy S20 and later, and many others. You can check our compatibility page for a full list.

Yes! Most eSIM-compatible phones support dual SIM, meaning you can use your eSIM for data abroad while keeping your physical SIM active for calls and texts. This is called Dual SIM Dual Standby (DSDS).

Yes, eSIM is very secure. It's embedded in your device hardware and cannot be physically removed or stolen. eSIM profiles are encrypted and managed by your carrier, providing the same security level as physical SIMs.

Browse our packages, select your destination and data plan, add to cart, and complete checkout. Your eSIM will be delivered to your email within seconds of payment confirmation.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and major cryptocurrencies. All payments are processed securely through Stripe.

Yes! If your eSIM has not been used and is still within the validity period, you can request a refund. Refund requests are processed within 5-7 business days. Please see our Refund Policy for details.

No hidden fees ever! The price you see at checkout is the price you pay. There are no activation fees, no roaming charges, and no surprise overage fees. Tax may apply based on your location.

We recommend installing your eSIM 1 day before your trip. You can install it anytime — the data plan only activates when you arrive at your destination and turn on the eSIM line.

After purchase, you'll receive a QR code via email. On your phone, go to Settings > Cellular/Mobile > Add Cellular Plan, then scan the QR code. iOS 17+ and Android 10+ also support direct install with one click.

No, each eSIM can only be installed on one device. However, you can purchase separate eSIMs for each device you need. We also offer multi-country regional eSIMs for travelers with multiple phones.

Don't worry! Just contact our support team with your order number, and we'll resend your eSIM QR code. As long as your eSIM hasn't been activated yet, we can help you reinstall it.

Light users (email, maps, messaging): 1-3 GB per week. Moderate users (social media, video calls): 5-10 GB per week. Heavy users (streaming, video): 20+ GB per week. We recommend starting with 5 GB for a 1-week trip.

We'll send you a notification when you've used 80% and 100% of your data. You can easily top up by purchasing another eSIM, or wait until your plan expires. There are no overage charges.

Yes! Most of our eSIMs support tethering and personal hotspot. You can share your eSIM data with your laptop, tablet, or other devices. Some regional plans may have restrictions — check the product description.

Our eSIMs provide 4G/LTE speeds in most countries, with 5G available in supported regions. Speeds depend on local network coverage and may vary. We partner with top-tier local operators for the best experience.

No! Our China eSIMs are pre-activated and work without a VPN. You'll have access to Google, WhatsApp, Instagram, Facebook, YouTube, and all your favorite apps from the moment you land in mainland China.

Our China eSIMs cover mainland China only. For Hong Kong and Macau, please purchase a separate Asia regional eSIM or a Hong Kong/Macau specific plan. We offer combined plans that cover all three regions.

Yes! All social media apps including TikTok, Instagram, Twitter, YouTube, and Facebook work seamlessly on our China eSIM. You can also use WhatsApp, Telegram, and Gmail without any restrictions.

Activation is instant! As soon as you land in mainland China and turn on your eSIM line, you'll be connected to our partner network within 30 seconds. The plan starts counting from first connection, not from purchase.