Shipping Policy

Digital Delivery

eSIM Cover provides digital products only. All eSIM profiles are delivered electronically — no physical shipping is involved.

Upon successful payment, your eSIM profile (including QR code and activation instructions) will be:

• Sent to your registered email address immediately
• Available in your account under 'My eSIM' section
• Accessible for download at any time

Delivery Time

Delivery is instant. You will receive your eSIM within seconds of payment confirmation.

If you do not receive your eSIM within 5 minutes, please check your spam folder or contact our support team.

Activation Process

To activate your eSIM:

1. Open the email or account page containing your QR code
2. Scan the QR code with your eSIM-compatible device
3. Follow the on-screen prompts to install the eSIM profile
4. Enable data roaming on your device
5. Connect to the local network upon arrival at your destination

Device Compatibility

eSIM requires a compatible device. Most smartphones manufactured after 2019 support eSIM technology, including:

• iPhone XS, XR, and newer
• Google Pixel 3 and newer
• Samsung Galaxy S20 and newer
• iPad Pro, iPad Air (3rd gen+), and iPad (7th gen+)

For a full compatibility list, check your device settings or contact support.

Coverage Areas

Our eSIMs provide coverage in over 100 countries and regions worldwide. Coverage availability and network speeds depend on local partner networks in each destination.

Troubleshooting

If your eSIM fails to activate:

1. Ensure your device is eSIM-compatible and unlocked
2. Verify you have a stable internet connection (Wi-Fi) for the initial setup
3. Restart your device and try scanning the QR code again
4. Contact our 24/7 support team at [email protected]

Refunds for Activation Issues

If we are unable to resolve an activation issue caused by our service, a full refund will be provided. See our Refund Policy for details.